pss

type Attachment struct {
	Name string `json:"name"`
}

type AttachmentNotFoundError struct {
	Name string
}

type Author struct {
	ID   int        `json:"id"`
	Name string     `json:"name"`
	Type AuthorType `json:"type"`
}

type AuthorType string

type CreateFeedbackRequest struct {
	ContactID         int    `json:"contact_id"`
	Score             int    `json:"score"`
	Comment           string `json:"comment"`
	SpeedResolved     int    `json:"speed_resolved"`
	Quality           int    `json:"quality"`
	NPSScore          int    `json:"nps_score"`
	ThirdPartyConsent bool   `json:"thirdparty_consent"`
}

type CreateReplyRequest struct {
	connection.APIRequestBodyDefaultValidator

	Author      Author `json:"author" validate:"required"`
	Description string `json:"description" validate:"required"`
}

type CreateRequestRequest struct {
	connection.APIRequestBodyDefaultValidator

	Author            Author          `json:"author" validate:"required"`
	Secure            bool            `json:"secure"`
	Priority          RequestPriority `json:"priority" validate:"required"`
	Subject           string          `json:"subject" validate:"required"`
	Details           string          `json:"details" validate:"required"`
	CC                []string        `json:"cc,omitempty"`
	RequestSMS        bool            `json:"request_sms"`
	CustomerReference string          `json:"customer_reference,omitempty"`
	Product           *Product        `json:"product,omitempty"`
}

type Feedback struct {
	ID               int                 `json:"id"`
	ContactID        int                 `json:"contact_id"`
	Score            int                 `json:"score"`
	Comment          string              `json:"comment"`
	SpeedResolved    int                 `json:"speed_resolved"`
	Quality          int                 `json:"quality"`
	NPSScore         int                 `json:"nps_score"`
	ThirdPartConsent bool                `json:"thirdparty_consent"`
	CreatedAt        connection.DateTime `json:"created_at"`
}

type PSSService interface {
	CreateRequest(req CreateRequestRequest) (int, error)
	GetRequests(parameters connection.APIRequestParameters) ([]Request, error)
	GetRequestsPaginated(parameters connection.APIRequestParameters) (*connection.Paginated[Request], error)
	GetRequest(requestID int) (Request, error)
	PatchRequest(requestID int, req PatchRequestRequest) error

	GetRequestFeedback(requestID int) (Feedback, error)
	CreateRequestFeedback(requestID int, req CreateFeedbackRequest) (int, error)

	CreateRequestReply(requestID int, req CreateReplyRequest) (string, error)
	GetRequestReplies(solutionID int, parameters connection.APIRequestParameters) ([]Reply, error)
	GetRequestRepliesPaginated(solutionID int, parameters connection.APIRequestParameters) (*connection.Paginated[Reply], error)
	GetRequestConversation(requestID int, parameters connection.APIRequestParameters) ([]Reply, error)
	GetRequestConversationPaginated(requestID int, parameters connection.APIRequestParameters) (*connection.Paginated[Reply], error)

	GetReply(replyID string) (Reply, error)

	DownloadReplyAttachmentStream(replyID string, attachmentName string) (contentStream io.ReadCloser, err error)
	UploadReplyAttachmentStream(replyID string, attachmentName string, fileStream io.Reader) (err error)
	DeleteReplyAttachment(replyID string, attachmentName string) error
}

type PatchRequestRequest struct {
	Secure     *bool           `json:"secure,omitempty"`
	Read       *bool           `json:"read,omitempty"`
	Priority   RequestPriority `json:"priority,omitempty"`
	Status     RequestStatus   `json:"status,omitempty"`
	RequestSMS *bool           `json:"request_sms,omitempty"`
	Archived   *bool           `json:"archived,omitempty"`
}

type Product struct {
	ID   int    `json:"id"`
	Name string `json:"name"`
	Type string `json:"type"`
}

type Reply struct {
	ID          string              `json:"id"`
	RequestID   int                 `json:"request_id"`
	Author      Author              `json:"author"`
	Description string              `json:"description"`
	Attachments []Attachment        `json:"attachments"`
	Read        bool                `json:"read"`
	CreatedAt   connection.DateTime `json:"created_at"`
}

type ReplyNotFoundError struct {
	ID string
}

type Request struct {
	ID                int                 `json:"id"`
	Author            Author              `json:"author"`
	Type              string              `json:"type"`
	Secure            bool                `json:"secure"`
	Subject           string              `json:"subject"`
	CreatedAt         connection.DateTime `json:"created_at"`
	Priority          RequestPriority     `json:"priority"`
	Archived          bool                `json:"archived"`
	Status            RequestStatus       `json:"status"`
	RequestSMS        bool                `json:"request_sms"`
	Version           int                 `json:"version"`
	CustomerReference string              `json:"customer_reference"`
	Product           Product             `json:"product"`
	LastRepliedAt     connection.DateTime `json:"last_replied_at"`
	CC                []string            `json:"cc"`
	UnreadReplies     int                 `json:"unread_replies"`
	ContactMethod     string              `json:"contact_method"`
}

type RequestFeedbackNotFoundError struct {
	RequestID int
}

type RequestNotFoundError struct {
	ID int
}

type RequestPriority string

type RequestStatus string

type Service struct {
	// contains filtered or unexported fields
}